KonsultaMD allows Pacific Cross clients to have access to licensed doctors through mobile phone, no appointment needed. 

This partnership will provide Pacific Cross clients with immediate and easier healthcare access, especially amidst today's difficult times when obtaining quality medical care can be a challenge. As a strong and trusted ally, we are committed to helping clients feel at ease as they take better care of their health and well-being.

The key features of KonsultaMD are the following:

• 24/7 Telemedicine Consults
  Talk to a licensed general licensed physician via voice or video call, no equipment needed.
  
  
• Primary Medical Advice
  Get primary medical advice on basic healthcare, primary conditions (such as cough, fever, cold, allergies), and permissible medication over the phone.
  
  
• General Health Information and/or Diagnostics Interpretation
  KonsultaMD doctors provide information on any health-related inquiry which includes the interpretation of laboratory results and diagnostic examinations.
  
  
• Access to e-Medical Documents
  KonsultaMD may provide important medical documents (such as e-prescription, e-laboratory request, and e-medical certificate) if needed and these are accessible through SMS or the app.
  
  
• Mental Health Support
  Get mental health first-aid support through KonsultaMD’s doctors trained to take care of your mental well-being.
  
  

Clients can avail of KonsultaMD’s services through the following: 

• (+63) 2 7798 8000 - Toll-Free for Globe subscribers or Globe Line subscribers 
• (+63) 919 056 0702 - For Smart, SunCellular, and Talk N’ Text subscribers

Clients can also request for a callback through the KonsultaMD website or download the KonsultaMD’s mobile app for a holistic digital experience. The app is available on Google Play, AppStore, and AppGallery.

For validation and verification of membership, clients should have the following details ready before calling KonsultaMD.

1. Full Name of Insured Person/Member
2. Registered mobile number with Pacific Cross
3. Policy Number

For concerns or clarifications, clients may send an e-mail to client_services@pacificcross.com.ph.