Leading medical and travel insurance provider Pacific Cross Insurance, Inc. achieved the International Organization for Standardization (ISO) 9001:2015 certification, a globally recognized standard that specifies requirements for an organization’s quality management system.

To consistently provide customers with high-quality products and services, Pacific Cross follows the 10 clauses of ISO 9001:2015.  The clauses state the requirements for various aspects of maintaining a quality management system including leadership responsibility, planning, resource management, customer communication, customer satisfaction, and continual improvement.  The certification was given after the company passed the quality audit conducted by QAS International, an ISO-accredited certification company.

“This stamp of approval from ISO is a testament to our commitment to maintaining a high standard of service delivery for all our customers,” shares Mr. Victor Tanjuakio, President and CEO of Pacific Cross. “By implementing business processes that meet ISO quality standards, we are confident that our company is equipped to help customers protect what they value most.” 

Through strict compliance with ISO 9001:2015 requirements, Pacific Cross continues to improve profitability, company value, customer satisfaction, employee well-being, document availability, internal communication, and regulatory compliance.  Likewise, maintaining the ISO certification is one of the Company’s ways to reduce risks within the organization and grow market share in new business.

“Securing the ISO certification is a milestone that strengthens our position in the insurance industry. As a medical and travel insurance provider, we protect the trust that our customers have given to us by aiming for continuous improvement of product and service quality so we can always meet or exceed customer expectations,” says Ms. Celia Imperial, Head of Special Projects, Pacific Cross Group and Project Lead - ISO 9001:2015 Certification.

For information on Pacific Cross products and services, visit www.pacificcross.com.ph.